FAQ

How long does shipping take?

The shipping of your order typically takes between 3 and 9 business days. Please note that the exact delivery time may vary depending on the destination and current logistical conditions.

I only received one product, where is the other one?

Our products may be shipped from different warehouses, leading to separate deliveries. Please understand that different items may arrive at different times to ensure the fastest delivery possible

Do you offer free shipping?

Yes, we offer free shipping for all orders. Regardless of the destination, there are no additional shipping costs incurred.

Can I return my order?

Of course! You have up to 30 days from receiving your order to return products. Please refer to our return policy for more information.

What happens if my order arrives damaged?

In the unlikely event of damage during transit, we kindly ask you to contact us immediately. We will do our best to resolve the issue and provide a satisfactory solution.

Is it possible to change my delivery address after placing the order?

Please contact our customer service as soon as possible if you need to make changes to your delivery address. We will endeavor to assist your request, provided your order has not yet been shipped.

Do you offer international shipping?

Yes, we offer international shipping. However, please note that delivery times may vary depending on the destination country. For more information, please refer to the checkout process.